Tag: IntelligentAutomation
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The Process AI Learns May Be the One You Need to Change
AI can reconstruct how an organization actually operates, revealing workflows that differ from formal procedures. But accurately learning existing behavior does not establish that the behavior should be automated, preserved, or scaled. The Shortcut That Looks Like a Successful Process Consider an enterprise procurement operation where employees regularly need urgent purchases approved faster than the…
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The Work That Automation Leaves Behind Is Not Average
As AI automates routine activities, the work remaining for people can become more complex, uncertain, and expensive to resolve. Measuring automation primarily by the volume of work removed may conceal a fundamental change in the nature of the work that remains. The Queue Is No Longer the Same Queue Imagine a customer service operation introducing…